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Yoga Paws Frequently Asked Questions
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What happens if I can’t attend after buying a ticket?
We know life happens! Under our booking policy, tickets are non-refundable and cannot be moved to another event, but you’re welcome to transfer your ticket to someone else with a simple name change.If you contact us more than two full days before the event - for example, by Wednesday for a Saturday session - we may consider offering a one-off credit for a small booking of one or two tickets. Credits are entirely discretionary and assessed case by case.For larger bookings, or when notice is received within two full days of the event, only a name change is available.
Can I reschedule my ticket for another session?
Tickets cannot be rescheduled under our booking policy, but you’re welcome to transfer yours to someone else with a name change.If you contact us more than two full days before the event - by Wednesday for a Saturday session - we may consider a reschedule or one-off credit for a small booking of one or two tickets. This is assessed case by case and is not guaranteed. For larger bookings, or notice received within two full days, only a name change is available.
Can I get a refund if I can’t make it?
Tickets are non-refundable, but you’re welcome to transfer yours to someone else with a name change.If you contact us more than two full days before the event - by Wednesday for a Saturday session - we may consider a one-off credit for a small booking of one or two tickets. Credits are discretionary, assessed case by case and not guaranteed. For larger bookings, or notice received within two full days, only a name change is available.
Can I transfer my ticket to someone else?
Yes! If you can’t attend, you’re welcome to pass your ticket on to a friend or family member. Please let us know their full name and email, and ensure they complete the waiver which was included in your Booking Confirmation email.
I missed my session—what can I do?
Unfortunately, as they are events which means tickets can't be resold, we’re unable to provide refunds or replacements for missed sessions. All tickets are non-refundable once purchased. We appreciate your understanding and hope to see you at a future event.
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